Refund Policy
Last updated: 6 December 2025
Our Commitment
At IdrisCooks, we want you to be completely satisfied with your purchase. This Refund Policy outlines the circumstances under which refunds are available and the process for requesting them.
Digital Products Policy
All products purchased through IdrisCooks are digital goods, including:
PDF Recipe Collections - Downloadable recipe compilations in PDF format
Recipe Access (Lifetime) - One-time payment for unlimited access to all recipes
Due to the nature of digital products, all sales are generally final once the product has been delivered or access has been granted.
Refund Eligibility
We offer refunds in the following circumstances:
1. Technical Issues (Within 7 Days)
If you experience technical problems that prevent you from accessing or using your purchase, you may request a refund within 7 days of purchase, provided:
You have contacted our support team
We were unable to resolve the issue
The issue is on our end (not device/browser compatibility)
2. Duplicate Purchases (Within 48 Hours)
If you accidentally purchase the same product multiple times, contact us within 48 hours for a refund of the duplicate purchase.
3. Billing Errors (Anytime)
If you were charged incorrectly or multiple times due to a payment processing error, we will issue a full refund regardless of the time elapsed.
4. Non-Delivery (Within 24 Hours)
If you did not receive access to your purchased product within 24 hours and we cannot provide access, you are eligible for a full refund.
Non-Refundable Circumstances
Refunds will NOT be issued in the following cases:
You have already downloaded or accessed the purchased content
You changed your mind after accessing the content
You did not read the product description before purchasing
The product does not meet your expectations (unless it significantly differs from the description)
More than 7 days have passed since your purchase (except for billing errors)
How to Request a Refund
If you believe you are eligible for a refund based on the criteria above, please follow these steps:
Step 1: Contact Support
Email us at support@idriscooks.com with the subject line "Refund Request"
Step 2: Provide Information
Include the following details:
Your order/payment ID
Email address used for purchase
Date of purchase
Reason for refund request
Screenshots or description of any technical issues (if applicable)
Step 3: Review Process
We will review your request within 2-3 business days and respond via email with our decision.
Step 4: Refund Processing
If approved, refunds will be processed within 5-7 business days to your original payment method. You will receive a confirmation email once the refund is issued.
Refund Method & Timeline
Refund Method
All refunds will be issued to the original payment method used for the purchase (credit card, debit card, etc.).
Processing Time
IdrisCooks Processing: 2-3 business days for review
Stripe Processing: 5-7 business days to return funds
Bank Processing: Additional 2-5 business days depending on your bank
Total timeline: Approximately 10-15 business days from approval to funds appearing in your account.
Access Revocation
Upon issuing a refund, your access to the purchased content will be immediately revoked. This includes:
Removal of PDF download access
Revocation of recipe access privileges
Deletion of any saved preferences related to the purchase
Partial Refunds
In some cases, we may offer a partial refund or account credit instead of a full refund. This is decided on a case-by-case basis and may apply when:
You have used a significant portion of the service
You experienced issues with only part of your purchase
A fair compromise can be reached
Chargebacks & Disputes
Before initiating a chargeback with your bank or credit card company, please contact us first. Chargebacks can result in:
Immediate account suspension
Additional fees charged to you by your bank
Longer resolution time
We are committed to resolving issues fairly and quickly. Most refund requests are resolved within 48 hours when handled directly.
Questions or Concerns?
If you have any questions about this Refund Policy or need assistance, please contact us:
Email: support@idriscooks.com
Response Time: Within 24-48 hours
Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of IdrisCooks after changes constitutes acceptance of the updated policy.
Our Fair Use Promise
We trust our customers and will always try to find a fair solution. If you have a genuine issue with your purchase, we will work with you to make it right. Our goal is your satisfaction, not to avoid refunds.